Franklin Oaks Nursing and Rehabilitation Center

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Dispose of garbage and refuse properly.

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

Assess the resident when there is a significant change in condition

Ensure each resident receives an accurate assessment.

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Provide and implement an infection prevention and control program.

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Provide care and assistance to perform activities of daily living for any resident who is unable.

Provide bedrooms that don't allow residents to see each other when privacy is needed.

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.